Case study

Why Alchemy Partnered with Instnt to Accelerate Digital Customer Onboarding

Traditionally having served local communities, credit unions have been challenged to go digital, launching app-based services that appeal to a new profile of customers - customers that are younger, impatient, and mobile-first.

Partnering with Insnt enabled Alchemy's credit union customers to enhance their digital services and experience exponential growth:

Reducing application rejection rates by over 75%
Increasing digital sign-ups by an additional 50%
Additionally, Instnt's unique fraud loss liability shift allowed credit unions to focus on growth and financial inclusion for a newer generation of customers.