Why do we collect personal information?
Instnt is a business that provides a digital service to many consumer-facing businesses and companies (“Clients”). Our Clients come to Instnt to verify your identity. Our Clients provide only the personal information that is necessary for our service to work and then we verify that the information is correct. As a company, we follow all the relevant privacy laws that apply to us and we have established a comprehensive privacy program, including the hiring of a compliance officer to help us respect and protect the personal information of individuals.
Personal Information We Collect
We collect personal information on you in a variety of ways, such as when you:
- Correspond with us by phone or email
- Request support for Instnt products
- Submit details through our website
- Use our products and services
- Engage with one or more of our Clients that use our products and services
We also collect supplemental information about you from other sources, including our vendors and publicly available sources of information.
The information we collect may include, without limitation, a person’s or business’ name, usernames, passwords, email addresses, phone numbers, date of birth, national ID information (such as Social Security Number, driver license information, passport information, etc.), IP addresses, employer name, geographic location (latitude and longitude), images, and other information necessary to access accounts or profiles with third-parties, including, but not limited to, social media sites.
How We Use Personal Information
We use your personal information only in connection with the provision of products and services to our Clients. We comply with the Privacy Policies of We may also share the personal information with vendors working for us to provide products or services to our Clients, but only as necessary for the provision of those products and services. The vendors whom we share the personal information with are required to keep this information confidential and generally may not use such information for any purpose other than to help us provide requested products and services to our Clients.
Instnt takes appropriate steps to ensure that vendors protect such personal information. Additionally, your personal information may be disclosed as required by law and when we have reason to believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Non-Personal Information We Collect
We collect information about the use of our website, about the browser type and IP address used to visit our website, and about any website from which someone may have been linked to or referred to our website, or to a site which someone may be linked to or referred to from our website. This non-personal information is aggregated for reporting on usability, performance, and effectiveness. We may use the non-personal information to analyze your usage of our website and for other research that helps us improve the services and products we offer.
Information Shared with Third Parties
Instnt does not disclose your personal information to any third-parties, except to those who require access to the data in order to perform their tasks and duties and to share with third parties who have a legitimate purpose for accessing it.
Instnt has multiple affiliates and relationships with third-party companies. Examples of these companies include financial and non‐financial companies that perform services such as data processing, administrative services, regulatory support, legal services, Google in connection with its Google Analytics services, and other service providers we engage from time to time that enable us to We may share your personal information with such service providers. We may share information among our affiliates, as permitted by law, in order to better serve your financial needs.
We do not sell, license, lease or otherwise disclose your personal information to any third-party for any reason other than the purposes described below:
- We may disclose personal information to qualified third-parties and/or affiliate companies who provide services, such as, but not limited to, consulting, sales, customer support operations, payment processing, authentication services, and technical support or services.
- We may share your information with law enforcement, and officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of any of our terms and conditions or any other applicable policies.
- We may disclose information to third-parties about your account or the transactions you make if you give us your written permission.
Other circumstances under which we may disclose your personal information in order to:
- Comply, as necessary, with applicable laws and regulatory requirements, as well as legal process;
- Respond to mandatory legal or governmental requests or demands for information;
- Meet national security requirements;
- Protect ourselves, our affiliates, our Clients or the general public from illegal activities; and
- Respond to an emergency that requires disclosure of specified information.
Access to Information
Whenever we collect your personal information, we take steps to help ensure that it is accurate, complete, and up-to-date. You may request access to such personal information about yourself that Instnt holds by contacting us. Additionally, if your personal information changes, or if you believe the information Instnt holds is inaccurate, you may request to correct, update, amend or delete/remove inaccurate information by contacting us; except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.
If Instnt is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our websites of any change in ownership or proposed uses of your personal information, as well as any choices you may have regarding your personal information.
Instnt will take responsible steps to protect your information and has implemented appropriate physical, electronic, and managerial procedures to safeguard, secure and protect information from loss, misuse, unauthorized access, disclosure, alteration, destruction, and malicious or unintentional action. However, the Company cannot completely guarantee the security of Information on or transmitted via the Internet.
Links to Third-Party Websites
Our website may provide links to third-party websites for your convenience and information. If you access those links, you will leave our website. We do not control those websites or their privacy policies or practices, which may differ from ours. We, therefore, encourage you to review the privacy policies of companies and websites before submitting any personal information to them.
“Do Not Track” Policy
California law requires us to inform you how we respond to web browser Do Not Track (“DNT”) signals. Because no industry or legal standard exists for recognizing or honoring DNT signals, we do not respond to them at this time. This policy is subject to change as the privacy community and industry develop best practices for responding to DNT signals.
Children Under the Age of 13
Instnt’s services are not intended for access or use by, and we do not knowingly collect personal information from, children under 13 years of age. If you are under 13 years of age, do not access, use or provide any information on our website, including completing the online registration process for the service, or provide any information about yourself to us, including your name, address, telephone number, email address or any other personally identifiable information. If you believe we might have any information from or about a child under 13 years of age, please contact us at firstname.lastname@example.org.
NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83)
A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL DATA TO A BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR PERSONAL, FAMILY OR HOUSEHOLD PURPOSES (A “CALIFORNIA CUSTOMER”) MAY REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF PERSONAL DATA, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM PERSONAL DATA WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A LIST OF THE CATEGORIES OF PERSONAL DATA THAT WERE DISCLOSED. CALIFORNIA CUSTOMERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH THIS LAW BY E-MAILING PRIVACY@INSTNT.COM. PLEASE NOTE THAT WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH YEAR AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER THAN THROUGH THIS E-MAIL ADDRESS.
Instnt utilizes various vendors to provide its services to its Clients. As such, vendor agreements (via contract or other similar legal business document) control and define how vendor information is utilized and processed. Agreements include requirements for sufficient technological and business controls to meet acceptable security and privacy standards for the provided service(s).
Third-Party Violations and Breaches
Instnt adheres to information controls to ensure that appropriate legal and technical controls are in place too. In case of a third-party breach or privacy violation outside of Instnt systems, Instnt
Instnt which all Instnt employees must adhere to in handling personal information. Any requests for data destruction will be performed in accordance with applicable policies, regulations, certifications, and contractual obligations.
You have previously provided permission to our Clients to send certain personal information to Instnt. That is, you must have opted in to provide the personal information to the Client in order for Instnt to receive the data necessary to provide its identity verification processing service.
Last revision: October 24, 2019